POSITION Customer Service Representative


BACK TO Shanghai

– As a customer service representative, part of my job is to create valuable communication links between customers and the sales team. Our sales people work hard to develop new markets, new customers and new products, which means they are very busy. My responsibility is to take care of details and support them.

I filter important information from customers and suppliers and transfer it to sales, helping them make decisions more efficiently. Dealing with order processing and giving suggestions to sales is another way of supporting hem. Knowledge about the products and product processing, as well as creativity, is key in this line of work.

Being creative is a big part of CellMark. For instance, let’s say a supplier stops the production of one product for some reason. Then we must suggest to our customers that they try another, similar product with close specifications but a higher quality or lower price. The collaborative spirit of the Shanghai office really helps in finding new solutions.

Growing up with novels and movies describing this city, how modern and fashionable it is, I always dreamt of one day being able to call Shanghai my home. I was attracted by the passion and energy of the city, and now I live here!

Shanghai is a global financial center and a transport hub with a population of more than 24 million people. The city is a growing tourist destination renowned for its historical landmarks such as the Bund and Xintiandi. With its ever-expanding skyline including the Oriental Pearl Tower, Shanghai is gaining a reputation as a cosmopolitan center of culture and design. It has also become the largest center of commerce and finance in China, and has been described as the ”showpiece” of the booming economy of mainland China.

I like this city, it is so full of energy. But I would still say that what inspires me the most is my family. A nice husband and a cute daughter who drive me to be a better person, not only in life but also in work. The harmonious family is what I truly cherish. It is very important for me.